Direct messaging has been the main focus for all the businesses as it helps to improve the customer service experience. Even though various other social media platforms have been updating their direct messaging service, Twitter has been lacking behind. Twitter is considered to be a very important platform for businesses to take care customer queries. The tweets made by the people related to business are known to play a very important role as it will help to make the brands to respond directly to a tweet to make everyone see it. The tweets are very short and that can attract people in real-time which make it most perfect for a query made by the customers. By sending a direct message or a tweet you can get reply from the customers quickly which is the most effective way to fulfill their customers needs. Twitter had no interest in highlighting their direct messaging service to its users which would increase their usage as well as engagement.
But now it is time for Twitter to take their direct messaging service to the next level as there are new ideas to enter into the messaging trend with automated responses and other new features that would increase the Twitter’s strength on the social media platform. Twitter has also included a new direct messaging tool which would automate the query process for the customers online. Twitter is also adding latest automated features that will become a part of brand messaging and this is expected to help its users for faster responses. It will also make the brands to take immediate action without any additional pressure during the existing resources. The new features will have a welcome message that would enable the brands to send a greeting message to its customers immediately after entering into direct message process. In case a customer wants to send a direct message to a business, the brand will be able to provide a greeting to start their conversation.
Twitter says the brands will be able to create multiple messages to welcome their customers into a conversation. These welcome messages can support the brands to show their commitment towards the offered by them. To create your own welcome message, turn on the customer support features in your profile on the Twitter Dashboard. Now you will get listed as a customer support provider and you must enter the message to show up before starting the direct message conversation. Twitter is expected to become a key platform with its direct messaging process with all the latest features. Very soon Twitter would will be a ideal platform for utility service with such updates. In case Twitter tries to increase its public reliability on their platform with brand interactions using the new tools it can help to generate more users. There are also response tools available in Twitter that can be used to highlight the things which is done on this platform and the reasons behind more people engaging with Twitter for customer service.